1. DO I NEED TO MOVE MY CURRENT FURNITURE OUT OF THE WAY?
Our home delivery service does ask the room to be cleared in advance. We suggest that you wait until they get to your house before you disassemble any beds. That way, if there is a delay for some reason, you will not be sleeping on the floor. Due to insurance restrictions, our delivery service is unable to move existing furniture.

2. WHAT IF MY FURNITURE CAN'T BE PLACED WHERE I WANT IT?
Every practical attempt will be made to position your furniture as you would like. However, if delivery to desired area involves limited maneuverability because of narrow halls, doorways, stairwell, etc. we cannot be responsible for damage that might occur to the structure or furnishings. If two people cannot reasonably move the item to the desired area, and you cannot arrange additional help, delivery will be made to an accessible area. Unless there is a problem with oversized pieces or limited access to the area, your new purchase will be placed where you want it. Please note that our drivers are experts at assessing access via hallways, stairwells, doorways, etc. They will not attempt to move items through something like a narrow hallway if there is a risk to your merchandise or your home.

3. SHOULD I BE THERE ON DELIVERY DAY?
YES. If you can't be there in person, make sure someone is there to direct the placement of the pieces and to inspect and sign for your merchandise. Missed deliveries can delay your getting the items when you need them, and additional delivery charges may occur.

4. WHAT DOES DELIVERY INCLUDE?
Our delivery service will open and inspect your furniture the day before your delivery. Your furniture will be loaded on our delivery truck and delivered to your home on the day of your scheduled delivery. Our delivery service will place it in the area of your choice and assemble any items that need assembly. They will attach the mirror to the dresser, assemble the bed and level any items that may have shifted during delivery. Due to insurance restriction, our delivery service is unable to hang mirrors directly on walls unless the wall anchor is already installed.

5. WHAT DAYS DO YOU DELIVER TO MY AREA?
Local deliveries include the following counties: Dade, Walker, Catoosa, Murray, Gordon, Chattoga, Floyd, Bartow, Whitfield, Hamilton and Bradley. Local deliveries will normally be made within 3-5 delivery working days of the order being complete and paid in full. Atlanta and surrounding area deliveries should be 7-10 delivery working days, depending on the zip code location once an order is complete and paid in full. Any area east of Murray County and Gordon County will be delivered when an order is complete and paid in full every Thursday. If you have any questions concerning your delivery, feel free to call our furniture delivery-scheduling department at 706-277-3132 or e-mail us at furnituredelivery@americanhomeshowplace.com.

6. HOW IS MY FURNITURE DELIVERY SCHEDULED?
Upon orders being complete and paid in full, our scheduling department will contact you 3-5 business days before your scheduled delivery date. If the scheduled delivery date is acceptable for any time that day, we will confirm your delivery. Upon your order being confirmed, our scheduling department will need to get directions to your residence from our stores. Our scheduling department will then call you 1-2 days before your delivery with a 2-hour window for your delivery time. Please understand that situations occur that are unforeseen, so we will need a correct contact number for our delivery personnel to be in touch with you. Any independent contracted delivery service will use their own schedule, and your salesperson will be able to assist you in determining scheduled delivery dates.

7. MAY I REQUEST A SPECIFIC TIME?
You may request morning or evening, but due to scheduling conflicts, your request may not be available. We strive to make every attempt to honor your request.

8. WAS GUARDSMAN PROTECTION APPLIED TO MY UPHOLSTERED FURNITURE?
After Guardsman has been applied to your product, a sticker will be placed under the product or cushion.

9. HOW DO I FILE A CLAIM WITH GUARDSMAN?
Guardsman has a toll-free number available Monday-Friday from 8:00 am - 4:30 pm (EST) for assistance. They can help with stain removal questions and claims. 1-800-253-3957.

10. WHAT IF I DISCOVER DAMAGE AFTER THE DELIVERY?
Occasionally, the furniture may experience minor damage during shipping, or it may contain a manufacturer's defect. If your item has minor damage, please accept the item. Denote the problem on the delivery slip. Our delivery personnel will call as soon as possible, so we can begin working on the solution. In most cases, we don't receive damage reports until the delivery truck returns home. We will have a professional repair person come to your house and correct the problem. If the repair is not done to your satisfaction, we will have a new piece sent to you at no additional cost. If an item has extensive damage, please refuse it. We will have it replaced or repaired and redelivered at no additional cost. Please take the time and inspect the furniture upon delivery. It is much easier to have any problems corrected if they are denoted on the delivery ticket. For extremely simple fixes, such as replacing a broken handle, we will ship the parts to you and ask you to install them.

11. IF AN ITEM NEEDS TO BE REPAIRED, HOW LONG WILL IT TAKE AND HOW GOOD WILL IT LOOK?
If an item needs minor repairs and it is left in the home, we can normally have a furniture repair professional come to your home and repair it within 5-10 business days. For items that have to be returned, delivery takes on average 7-10 business days for minor repairs. For more in-depth repairs or items that have to be reordered from the MFG, please allow 6-8 weeks for redelivery depending on availability. Please remember, you will NOT be charged for redelivery. When a repair is done, you will never know it was repaired! Both our in-house repair technicians and the contract repair technicians are more than simple repairmen. They are like artists. They can make scratches and damaged spots completely disappear. When an item has major damage, we will simply order you a replacement, but we have seen our technicians in special circumstances make a seemingly destroyed piece look like new.

12. SHOULD I ASK FOR AN EXCHANGE OR REPAIR?
The decision to ask for an exchange versus a repair is difficult. If you can determine that the problem is structural, then the exchange is the answer. Cosmetic or minor problems are usually corrected by a service call to your home. Remember that furniture is man made and hand made out of natural products. It is possible that the piece you have is as good if not better than the one we may exchange for you. A properly trained furniture repair technician can do incredible things with wood and fabric. Minor mechanical adjustments can be made. Squeaks can be quieted. Fabrics can be tightened and adjusted.

13. SHOULD I ALLOW THEM TO ORDER REPLACEMENT PARTS?
Furniture manufacturers are very open an generous with replacement parts. The furniture technician will indicate if the problem will be corrected by using a replacement part. The reality exists that certain parts on your furniture can be easily replaced. A new drawer for that dresser can be ordered. The handle on the recliner is replaceable. The door of the china cabinet can be removed and replaced. Replacement cushions, foam cores and pillows are easily ordered and installed. In fact, many parts can be sent directly to your home. We will quickly commit to ordering parts and installing them for free. Parts are parts. Please do not fear this process.

14. WHAT IF I BOUGHT MY ITEMS "AS IS"?
If you bought items on closeout / clearance and agreed to take them "as is", your options may be limited. If you signed a statement stating this, then your recourse is limited. It is assumed that you bought these items at a substantial discount with complete awareness of the condition. If you discover something that you were not aware of, it never hurts to ask. However, be prepared to hear a firm but polite "no".